Question 1

Q1. Who is TAR The appliance repairs?

Accepted Answer

A1. We are specialists based in London and Croydon repairing domestic appliances of any kind and make at affordable prices.​

Question 2

Q2. How do you charge for repairs?

Accepted Answer

A2.  We charge £78.00 only for labour. Except for fridges and freezer or dishwasher which is £90.00. See our charges here

Question 3

Q3. Where do you cover?

Accepted Answer

A3. We cover all London and Greater London areas, Croydon, Bromley, some other part of Kent and Surrey, most importantly within M25. Please call to find out or check your post code here​

Question 4

Q4. Do you charge a call-out fee?

Accepted Answer

A4. Our call out is included in our fixed labour charge.

Question 5

Q5. Does the charge include the cost of part?

Accepted Answer

A5. You pay for part separately and it is only if and when you need it.​

Question 6

Q6. How long do I have to decide to go ahead with the repair after your engineer has come to make a diagnosis?

Accepted Answer

A6. We may allow 2 - 5  working days for you to make decision after which we will take calling us back as a new booking. You will need to discuss this with the engineer on site as the engineer might be carrying the part needed and this is the reason for carrying them about.

Question 7

Q7. Do I have to make a deposit for parts?

Accepted Answer

A7. Despite the fact that our engineers carry parts with them, there are still some parts which are "special orders" which they don't carry. These parts need to be ordered and we don't force customers to deposit for parts. In rare cases we might advise customers to do so.​

Question 8

Q8. How can I pay?

Accepted Answer

A8. We accept all major debit/credit cards, cash and bank transfer. Kindly let us know which of these options you would prefer.

Question 9

Q9. Do you charge for subsequent visits if my appliance can’t be fixed in one visit?

Accepted Answer

A9. No, we don't. We charge once till your appliance is fixed of the initial complaint despite many visits.

Question 10

Q10. Is your charge part inclusive?

Accepted Answer

A10. No, you need to pay for part if your appliance needs it.

Question 11

Q11. Can I buy parts myself for my repair?

Accepted Answer

A11. Yes, you can buy parts yourself before you engage our services. You can also buy parts yourself only if we are unable to source for the parts after we visited. We will advise you when and if we can not source for the parts.

Question 12

Q12. How much will I pay if I have the part already?

Accepted Answer

A12. We charge you our flat labour of £78.00 when the part is fitted.

Question 13

Q13. Is my repair guaranteed?

Accepted Answer

A13. Yes. You have up to 12 months labour guarantee on repair with our part. You should as well make sure to discuss with the engineer on site about the guarantee for the part used for your repair as they do not come with same guarantee. Some are more while some are less.

Question 14

Q14. What happens if it takes long for the part of my appliance to arrive?

Accepted Answer

A14. We always try our possible best by putting pressure on the part manufacturers for early parts arrival. Although, there are few situations beyond their and our control. We won't be responsible for any inconvenience during this period as long as it is beyond our control.​

Question 15

Q15. Do you have insurance policy in place to cover any mishap or accident that may occur during or after repair of my appliance?

Accepted Answer

A15, Yes, we do have Public Liability Insurance to cover major damage. Our engineers are trained to take as much care as possible while carrying out repair works at client’s addresses. Despite this, minimum or minor damage such as scratch, marks, tear etc  MAY occur in the course of repairing your appliance which in most cases, are beyond the engineer’s control. We will not be responsible for such minimum or minor damage to your property which occurs in the course of carrying out repair of your appliance at your address.

Question 16

Q16.What if I have any complaints?

Accepted Answer

A16. You should write to complaints@tar-uk.co.uk for any complaints you may unlikely have and we hope to always resolve it.  We pride in customer satisfaction.

REVIEWS /Frequently Asked Questions

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