Q1. Who is TAR The appliance repairs?

A1. We are specialists based in London and Croydon repairing domestic appliances of any kind and make at affordable prices.​



Q2. How do you charge for repairs?

A2.  We charge £78.00 only for labour. Except for fridges and freezer or dishwasher which is £90.00. See our charges here



Q3. Where do you cover?

A3. We cover all London and Greater London areas, Croydon, Bromley, some other part of Kent and Surrey, most importantly within M25. Please call to find out or check your post code here​

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Q4. Do you charge a call-out fee?​

A4. Our call out is included in our fixed labour charge.

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Q5. Does the charge include the cost of part?

A5. You pay for part separately and it is only if and when you need it.

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Q6. How long do I have to decide to go ahead with the repair after your engineer has come to make a diagnosis?

A6. We may allow 2 - 5  working days for you to make decision after which we will take calling us back as a new booking. You will need to discuss this with the engineer on site as the engineer might be carrying the part needed and this is the reason for carrying them about.

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Q7. Do I have to make a deposit for parts?

A7. Despite the fact that our engineers carry parts with them, there are still some parts which are "special orders" which they don't carry. These parts need to be ordered and we don't force customers to deposit for parts. In rare cases we might advise customers to do so.
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Q8. How can I pay?​

A8. We accept all major debit/credit cards, cash and bank transfer. Kindly let us know which of these options you would prefer.


Q9. Do you charge for subsequent visits if my appliance can’t be fixed in one visit?

A9. No, we don't. We charge once till your appliance is fixed of the initial complaint despite many visits.

 

Q10. Is your charge part inclusive?​

A10. No, you need to pay for part if your appliance needs it.


Q11. Can I buy parts myself for my repair?​

A11. Yes, you can buy parts yourself before you engage our services. You can also buy parts yourself only if we are unable to source for the parts after we visited. We will advise you when and if we can not source for the parts.
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Q12. How much will I pay if I have the part already?

A12. We charge you our flat labour of £78.00 when the part is fitted.

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Q13. Is my repair guaranteed? 

A13. Yes. You have up to 12 months labour guarantee on repair with our part. You should as well make sure to discuss with the engineer on site about the guarantee for the part used for your repair as they do not come with same guarantee. Some are more while some are less.

 

Q14. What happens if it takes long for the part of my appliance to arrive?

A14. We always try our possible best by putting pressure on the part manufacturers for early parts arrival. Although, there are few situations beyond their and our control. We won't be responsible for any inconvenience during this period as long as it is beyond our control.

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Q15. Do you have insurance policy in place to cover any mishap or accident that may occur during or after repair of my appliance?

A15, Yes, we do have Public Liability Insurance to cover major damage. Our engineers are trained to take as much care as possible while carrying out repair works at client’s addresses. Despite this, minimum or minor damage such as scratch, marks, tear etc  MAY occur in the course of repairing your appliance which in most cases, are beyond the engineer’s control. We will not be responsible for such minimum or minor damage to your property which occurs in the course of carrying out repair of your appliance at your address.

 

Q16.What if I have any complaints?

A16. You should write to complaints@tar-uk.co.uk for any complaints you may unlikely have and we hope to always resolve it.  We pride in customer satisfaction.